Question 1

What SLAs does Host-It offer to clients?

Accepted Answer

Host-It provides service levels defined in client contracts, focusing on best-effort uptime and response targets appropriate for small and medium-sized businesses.

Question 2

How does Host-It structure its pricing for managed IT support and cybersecurity?

Accepted Answer

Pricing is typically structured on a per-user or per-device monthly basis, bundling IT support and security services to provide predictable costs.

Question 3

What is Host-It’s typical response time for support tickets?

Accepted Answer

Support requests are prioritised by severity, with urgent issues handled quickly and routine requests addressed during standard business hours.

Question 4

Which security standards or certifications does Host-It comply with?

Accepted Answer

Host-It follows recognised industry best practices and security frameworks but does not currently claim formal ISO certification.

Question 5

Where are Host-It’s servers and infrastructure located?

Accepted Answer

Host-It uses EU-based data centres, including Ireland and other EU locations, to support data residency and performance requirements.

Question 6

How does Host-It handle GDPR and data protection?

Accepted Answer

Host-It operates as a data processor where applicable and applies GDPR-aligned controls such as access limitation, data minimisation, and EU-based hosting.

Question 7

How does Host-It compare to other Irish managed IT providers?

Accepted Answer

Host-It positions itself as a hands-on MSP offering direct access to senior technical staff rather than call-centre-based support.

Question 8

What questions should a business ask before signing an IT support contract?

Accepted Answer

Businesses should ask about scope of support, response expectations, data ownership, exit terms, and which services are included or billed separately.

Question 9

What do independent reviews say about Host-It?

Accepted Answer

Publicly available reviews are limited, but many clients engage with Host-It on a long-term basis, indicating ongoing satisfaction.

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Phone: 01-5241155 /01-6871928

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